Starter
For small teams getting started with structured support.
Available on request
Up to 5 users - Tickets + KB + roles
- 1 product scope
- Email notifications
Packages are sized by user count, not by which features you can use. Pricing is on request so we can quote the right region, term and onboarding scope. No metered overages, no auto-upgrades, no surprise charges.
For small teams getting started with structured support.
For teams scaling beyond a single product line.
For established support teams running serious volume.
For complex orgs with custom requirements.
| Starter | Growth | Professional | Enterprise | |
|---|---|---|---|---|
| Users | up to 5 | up to 25 | up to 100 | Custom |
| Tickets + KB + roles | ✓ | ✓ | ✓ | ✓ |
| Multiple products | — | ✓ | ✓ | ✓ |
| Ticket -> KB queue | — | ✓ | ✓ | ✓ |
| Audit log | — | ✓ | ✓ | ✓ |
| CSV user import | — | ✓ | ✓ | ✓ |
| Billing summaries | — | — | ✓ | ✓ |
| Branding customisation | — | — | ✓ | ✓ |
| Per-product feature flags | — | — | ✓ | ✓ |
| Dedicated onboarding | — | — | — | ✓ |
| Negotiated SLA | — | — | — | ✓ |
| Custom integrations | — | — | — | ✓ |
| Support | Priority | Dedicated |
We quote based on region, term length and onboarding scope so you get a number that reflects your actual situation. We don't believe in one-size-fits-all pricing that ends up wrong for half our customers.
All core features (tickets, knowledge base, roles, notifications). Higher tiers add multi-product scope, audit logging, branding customisation, dedicated support and integrations - not the basics.
Yes. You pay the difference for the remaining term. No re-onboarding, no data migration, no downtime. Same tenant, same URLs, same team.
We notify you 30 days before you'd hit the cap and walk you through moving to the next tier. We don't lock you out, we don't auto-upgrade, and we don't bill overages.
There's a hand-onboarded evaluation. Reach out, tell us your situation, we set you up. There's no self-serve signup because every tenant goes through manual approval - that's a feature, not a bug.
Yes. You get a full data export and 30 days to retrieve your data after cancellation. No reactivation fees if you come back. Your data is yours.
AUD by default. We can quote in NZD, FJD or USD on request. Invoices are issued by an Australia-based entity, payable in the currency of your order.
Yes, where appropriate. Tell us about your organisation when you book a demo and we'll factor it into the quote.
Tell us about your team size, the regions you operate in, and the workflow you want to bring across. We'll come back with a number and a setup plan.