myDeskee
What's inside

Everything your team needs to support a real customer base.

myDeskee bundles ticketing, knowledge base, role-based access, audit logging and notifications into one calm, multi-tenant workspace. No feature bloat, no surprise upgrades, no half-finished modules.

Ticketing

Tickets that actually move.

Clear lifecycles, sensible defaults, and an audit trail you don't have to think about. Categories, priorities and statuses configurable per tenant.

  • Categories, priorities and statuses, per tenant
  • Internal notes vs client replies (kept separate, displayed separately)
  • Attachments with MIME + extension validation and signed download URLs
  • Reassignment with full ownership trail
  • Bulk actions for closing, reassigning, recategorising
Knowledge base

A knowledge base your team will actually use.

Promote resolved tickets into KB articles in a click. Articles are per-tenant by default; platform-managed where it makes sense.

  • Per-tenant articles, categories and visibility
  • Platform-managed articles shared across all tenants
  • HTML body sanitisation on save - paste safely from anywhere
  • Ticket -> KB conversion queue so resolved knowledge captures itself
  • Full-text search scoped to tenant + role
Users, roles & products

Designed for multi-tenant from day one.

Admin, staff and client roles enforced server-side. Staff only see what their assigned products allow. Bulk import for migrations.

  • Admin, staff and client roles enforced in controllers (never UI alone)
  • Product-scoped visibility so staff see only their cleared areas
  • Bulk CSV user import for migrations
  • Per-package user caps so billing stays predictable
  • Self-serve password reset with single-use tokens
Notifications

Email + in-app, with opt-outs that work.

Routed through SMTP you control, sent from your own brand identity. Per-user opt-outs are honoured everywhere - not just on the marketing list.

  • Assignment, reply, status change and closure events
  • Per-user opt-out preferences for each event type
  • Welcome and activation emails on tenant setup
  • Custom support-email identity (notifications come from your domain, not ours)
  • SPF / DKIM / DMARC-friendly default headers
Audit & reporting

A complete log, with cross-tenant masking.

Every state change is recorded. One tenant's audit log never exposes another tenant's staff. Export for billing summaries.

  • Full action log per tenant, immutable on the server side
  • Cross-tenant actor masking so audits don't leak operator identity
  • Billing-summary exports as CSV
  • Login + 2FA event tracking with attempt thresholds
  • Long-term retention configurable within statutory limits
Branding

Per-tenant theming without third-party templates.

Every tenant gets their own portal title, logo, brand colors and support email identity. Customers see your client's brand, not ours.

  • Tenant logo upload with safe storage and sizing
  • Per-tenant brand colors applied to portal + emails
  • Custom support-email identity (FROM and Reply-To)
  • White-labelled email footers
  • Portal title and welcome copy per tenant
Ready to see it?

Book a demo with a real engineer.

Tell us about your team and the workflow you'd like to bring into the platform. We respond manually, usually within one business day.

Book a demo See pricing