Ticketing
Categories, priorities and a real lifecycle. Internal notes stay internal; customer replies stay clean. Nothing rots in a forgotten queue.
Smart Helpdesk · a Mydeskee product
Tickets, knowledge base and support portals — without the bloat.
Give your team and your customers one calm place for support. Clear tickets, a knowledge base people actually use, and clean separation between who sees what.
- Roles kept separate
- Set up with you
- Built for the Pacific
For teams that support a wider audience — internally, externally, or both.
Knowledge base
Turn a solved ticket into an article in a click. Your team stops answering the same question twice.
Users, roles & products
Admins, staff and customers see only what they should. Separate contracts and audiences without the mess.
Notifications
In-app and email updates on assignments, replies and closures, with per-person preferences.
Audit & reporting
A full record of who did what, plus summaries you can hand to billing.
Your branding
Your logo, colours and support identity on the portal and the emails.
Your data, looked after.
Roles and permissions
People see only what their role allows, checked on the server every time.
Two-factor sign-in
Extra protection for admins with app-based two-factor.
Sign-in monitoring
Every login is recorded with location and device, and repeated failed attempts are locked out.
A record of everything sent
Every email the system sends is logged and reviewable.
Safe files
Uploads are checked and downloads run through secure, signed-in links.
Backups and export
Regular backups, and your data is yours to export at any time.
Kept separate by design
One customer or team can never see another's tickets.
Pricing
Starter
Available on request
Small teams getting started.
- Up to 5 users
- Tickets + knowledge base + roles
Growth
Available on request
Scaling past one product line.
- Up to 25 users
- Multiple products, ticket-to-article, audit log
Professional
Available on request
Serious support volume.
- Up to 100 users
- Branding, billing summaries, priority support
Enterprise
Available on request
Complex needs.
- Custom users, dedicated onboarding, agreed SLA
Questions, answered.
Who is it for?
MSPs and IT providers, schools, NGOs and councils, and professional services — any team supporting a wider audience.
How do we start?
Book a demo and we'll set you up.